Grand Traverse County 911 Becoming 'Smarter'


BY MICHAEL WALTON mwalton@record-eagle.comTraverse City Record-Eagle

TRAVERSE CITY — A new 911 service gives emergency operators and responders more information about 911 callers in Grand Traverse County.

Grand Traverse County is the first county in Michigan to purchase the Smart911 software service, which lets citizens create online profiles that link a wide range of information to their telephone numbers.

A Smart911 profile can be as simple as a caller’s home address, but also can include more detailed information like past medical history, current prescribed medications and emergency contacts.

That information goes directly to dispatchers and emergency responders when they receive a call from a number associated with a Smart911 profile.

Daryl Case, medical director of Blair Township Emergency Medical Services, said Smart911 makes first responders better equipped to help emergency patients who can’t communicate, like unconscious car accident victims or stroke victims who cannot speak.

“Not everybody can talk to us,” Case said, adding, “If you are dealing with someone who is unresponsive, they are probably a more critical patient.”

Click to read more.




There are currently no comments

New Comment


required (not published)




Disability Network Northern Michigan

415 E. Eighth St.
Traverse City, MI   49686

Phone: (231) 922-0903

Accessibility Statement

Disability Network Northern Michigan is committed to making its website accessible to the widest possible audience. This website has been developed to comply under Section 508 of the Rehabilitation Act, which was enacted to eliminate barriers to information technology, to make available new opportunities for people with disabilities and to encourage the development of new technologies to help achieve these goals. This law requires that all individuals with disabilities have access to information and data comparable to that which is available to individuals without disabilities. is regularly monitored to ensure that it meets the requirements of Section 508, along with the best practices outlined by the W3C’s (World Wide Web Consortium’s) Web Accessibility Initiative, specifically WCAG (Web Content Accessibility Guidelines) Level A Compliance. We are diligently working to reach and maintain a higher standard of accessibility, which is Level AA Compliance of W3C’s WCAG standards. Because technology changes rapidly, this is an ongoing process.

If you experience any accessibility issues in relation to this website, please contact us. Let us know which page or item you need help with and we will provide a solution that works for you within a reasonable period of time. Questions, comments or complaints about the accessibility of our website, videos or documents can be sent to