BY MICHAEL WALTON firstname.lastname@example.orgTraverse City Record-Eagle
TRAVERSE CITY — A new 911 service gives emergency operators and responders more information about 911 callers in Grand Traverse County.
Grand Traverse County is the first county in Michigan to purchase the Smart911 software service, which lets citizens create online profiles that link a wide range of information to their telephone numbers.
A Smart911 profile can be as simple as a caller’s home address, but also can include more detailed information like past medical history, current prescribed medications and emergency contacts.
That information goes directly to dispatchers and emergency responders when they receive a call from a number associated with a Smart911 profile.
Daryl Case, medical director of Blair Township Emergency Medical Services, said Smart911 makes first responders better equipped to help emergency patients who can’t communicate, like unconscious car accident victims or stroke victims who cannot speak.
“Not everybody can talk to us,” Case said, adding, “If you are dealing with someone who is unresponsive, they are probably a more critical patient.”
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